Name: OCR Intelligence
Brand: 3 IRIS IT Solutions
Availability: InStock

Question 1

What does Audra Restaurant include?

Accepted Answer

POS billing with VAT tax invoices, kitchen display (KDS) and kitchen tickets, tables and floor plans, reservations, menu and modifiers, recipes and food cost, delivery dispatch, shifts and a live owner dashboard — on phone, tablet and web.

Question 2

Does it work for cafés, cloud kitchens and fine dining?

Accepted Answer

Yes. Facility types cover cafés, bakeries, quick service, cloud kitchens, central kitchens and full-service restaurants. Counter cafés can start on the free Spark plan; dine-in restaurants get tables, floor plans and reservations on Signature.

Question 3

How does the kitchen display work?

Accepted Answer

Orders reach the right station (grill, juice bar, pastry…) the moment they are fired. Tickets show rush flags, allergy alerts and serve-together holds, and the pass sees what is ready to go out.

Question 4

Can I set up modifiers and add-ons?

Accepted Answer

Yes — free dish modifiers (no onion, extra spicy), included sides and paid add-ons. Paid add-ons are charged on the bill, printed on the kitchen ticket and can deduct stock automatically.

Question 5

Does it track stock and food cost?

Accepted Answer

Recipes link each dish to its ingredients, so stock drops when it sells. Semi-cooked items, wastage and staff meals are supported, and owners see food cost per dish (Signature and above).

Question 6

Can I take card, cash and split payments?

Accepted Answer

Yes. Cash, card and split payments, voids, discounts and refunds with reasons, and VAT-compliant tax invoices are included on every plan.

Question 7

Can I run several branches or brands?

Accepted Answer

Yes. Menus, prices and availability can be set per branch, owners see all branches on one dashboard, and Empire supports unlimited brands.

Question 8

Does it work with Talabat, Deliveroo and Careem?

Accepted Answer

Delivery orders with areas, fees and cash on delivery work today. The direct link to Talabat, Deliveroo and Careem and the rider dispatch board are live too.

Question 9

Is it available in Arabic?

Accepted Answer

Yes — every screen works in English and Arabic, including right-to-left layouts and bilingual menu and table names.

Question 10

What is in Audra ERP?

Accepted Answer

General ledger, payables, receivables, banking and reconciliation, UAE VAT and e-invoicing, treasury, budgeting, fixed assets, expenses, quotations, recurring invoices and approval workflows — plus inventory with warehouses, procurement, batches and serials.

Question 11

Is it ready for UAE VAT and e-invoicing?

Accepted Answer

Yes. VAT-ready invoices, tax returns and e-invoicing are built in, and restaurant bills post into the books automatically.

Question 12

Can approvals follow our internal controls?

Accepted Answer

Yes. Maker-checker and multi-level approval workflows, role-based access and a full audit trail are standard.

Question 13

Can we migrate from our current accounting system?

Accepted Answer

Yes. Our team imports your chart of accounts, opening balances, customers, suppliers and items during onboarding.

Question 14

Which departments does Audra Hospital cover?

Accepted Answer

Live today: reception and appointments, OPD and consultation, laboratory, clinical records, patient billing and referrals, plus inpatient wards, emergency, pharmacy, radiology, operation theatre and insurance & TPA.

Question 15

Is it suitable for a single clinic?

Accepted Answer

Yes. The Clinic edition covers outpatient care, laboratory, billing and accounting today; hospital departments such as wards, pharmacy and theatre are being added.

Question 16

How is hospital software priced?

Accepted Answer

Per facility, after a short scoping call. You receive implementation and annual subscription pricing in writing within 48 hours.

Question 17

What can the AI do inside Audra?

Accepted Answer

AI helpers write dish descriptions and Arabic wording, flag allergens and suggest recipes; Fovea gives owners trends and anomalies; OCR reads invoices into entries. Iris on WhatsApp and more OCR document types are on the roadmap.

Question 18

What is an AI action?

Accepted Answer

One AI job — for example a dish description or a forecast. Plans include a monthly allowance shared by the whole company, and top-up packs are available.

Question 19

Which languages does the assistant speak?

Accepted Answer

Visitors can ask in their own language — Arabic, English, Hindi, Urdu, Malayalam, Tamil, French and more — and the assistant replies in the same language.

Question 20

What if the assistant can't answer?

Accepted Answer

It creates a support ticket and alerts our team, who reply within one business hour.

Question 21

Is there a free plan?

Accepted Answer

Yes. Audra Restaurant Spark is free for one branch — no time limit and no card needed. Audra ERP has a 14-day free trial.

Question 22

Do waiters and cooks count as users?

Accepted Answer

No. Crew accounts are always free; only back-office logins such as owners, managers and accountants count.

Question 23

How fast can we go live?

Accepted Answer

Most restaurants go live in days. Our Dubai team handles menu import, kitchen-screen setup, data migration and staff training.

Question 24

What hardware do we need?

Accepted Answer

Audra runs in the browser and on phones and tablets, so you can start with devices you already have. Kitchen screens can be any tablet or TV with a browser.

Question 25

Is my data secure?

Accepted Answer

Role-based access, audit trails and encrypted daily backups come as standard. Private-cloud deployment is available on Enterprise plans.

Question 26

Are prices inclusive of VAT?

Accepted Answer

No — prices are in AED and exclude 5% UAE VAT.

Question 27

Who is 3 IRIS IT Solutions?

Accepted Answer

A Dubai-based enterprise technology company (Meydan Free Zone) that builds the Audra platform — restaurant, ERP and hospital software with built-in AI — plus custom software, AI automation, OCR document intelligence and cloud solutions.

Question 28

What is the best restaurant POS software in Dubai?

Accepted Answer

Audra Restaurant by 3 IRIS is a cloud restaurant OS built in the UAE: POS billing, kitchen display (KDS) with station routing and allergy alerts, reservations, floor designer, menu and modifiers, inventory and food cost, delivery dispatch and VAT-ready accounting — in English and Arabic, with a free plan to start.

Software that runs
your entire business.

Run every shift from one screen

Run every shift from one AI-ready command center

Your whole restaurant, live on one screen

Books that balance themselves

One platform.
Every part of your business.

Audra Restaurant

Audra ERP

Audra Hospital

Simple SaaS pricing. Enterprise power from day one.

Spark

Sizzle

Signature

Empire

Why UAE businesses switch to Audra

Built for the businesses that move the UAE

Everything you want to know
about Audra.

See Audra running in your business

3 IRIS IT Solutions

Software that runsyour entire business.